Customer Story
How Hannah Reclaimed 75% of Her Time and Built a Thriving Therapy Practice with Arrow
“I never worried about getting paid. Arrow took care of everything — and that made all the difference.”
Hannah — Therapist & Practice Owner
About Hannah
Hannah is a licensed therapist and solo practice owner who, like many clinicians, found herself spending more time managing insurance, billing issues, and accounts receivable than actually seeing patients.
She didn’t go into this field to become an insurance expert. But as payer rules grew more complex and reimbursement got slower, billing became a barrier to both her work and her business.
What she wanted was simple:
To focus on caring for patients — not chasing payments.
Arrow made that possible.
The Challenge
For Hannah, the administrative load was becoming unsustainable:
The Solution
Hannah partnered with Arrow to fully offload the billing, claims, and insurance workflows that were draining her time and energy.
Impact
After working with Arrow, the change was immediate and dramatic.
Emotional Stress & Uncertainty
Even small errors could lead to major delays.
As a solo provider, she bore all the risk — and the stress — of getting paid.
Growing Pressure From the Industry
Insurance carriers were getting harder to work with.
Many clinicians stopped accepting insurance altogether.
Hannah didn’t want to — access mattered too much to her.
But she needed a partner, not just software. Someone who could take on the work and the worry.
A True Partner in RCM
“We navigated everything together. Arrow made it easy.”
Real professionalism and expertise gave her confidence she’d never had before.
Stress-Free Payments
“I never had any stress — even when we weren’t sure how insurance would move forward with some of these claims.”
She always felt protected: “I knew I was going to get paid.”
A Path Back to Her Mission
Arrow handled the denials, follow-ups, submissions, and payer management — so she didn’t have to.
75% Reduction in Billing Time
“Arrow has reduced my time outside the office managing billing by at least 75%.”
Hannah now spends evenings off — not fighting with insurance portals.
Continuity of Care
Arrow made it possible for her to continue accepting insurance — expanding patient access at a time when fewer clinicians are doing so.
“Arrow allows me to accept insurance by making it easy — which gives more people access to mental health care.”
Confidence & Peace of Mind
She no longer wonders if claims will go through or if she’ll get paid.
Arrow ensures every claim is handled, appealed, and resolved.
Practice Growth & Sustainability
With billing off her plate, Hannah can now:
See more patients
Grow her practice
Spend her time where it matters: in session, not in spreadsheets
Insurance & Billing Pain
“Everything about accounts receivable and managing billing is painful — especially for a therapist who isn't a business person.”
Carrier rules were constantly changing.
Claims required back-and-forth, follow-up, appeals, and hours of admin time.
Looking Ahead
With Arrow as her RCM partner, Hannah has built a practice grounded in stability, predictability, and patient access. She no longer has to choose between quality care and administrative survival.
What began as a billing fix became a foundation for long-term growth — and a more sustainable career.
About Hannah
Hannah is a licensed therapist and solo practice owner who, like many clinicians, found herself spending more time managing insurance, billing issues, and accounts receivable than actually seeing patients.
She didn’t go into this field to become an insurance expert. But as payer rules grew more complex and reimbursement got slower, billing became a barrier to both her work and her business.
What she wanted was simple:
To focus on caring for patients — not chasing payments.
Arrow made that possible.
Challenge
For Hannah, the administrative load was becoming unsustainable:
Insurance & Billing Pain
“Everything about accounts receivable and managing billing is painful — especially for a therapist who isn't a business person.”
Carrier rules were constantly changing.
Claims required back-and-forth, follow-up, appeals, and hours of admin time.
Emotional Stress & Uncertainty
Even small errors could lead to major delays.
As a solo provider, she bore all the risk — and the stress — of getting paid.
Growing Pressure From the Industry
Insurance carriers were getting harder to work with.
Many clinicians stopped accepting insurance altogether.
Hannah didn’t want to — access mattered too much to her. But she needed a partner, not just software. Someone who could take on the work and the worry.
Solution
Hannah partnered with Arrow to fully offload the billing, claims, and insurance workflows that were draining her time and energy.
A True Partner in RCM
“We navigated everything together. Arrow made it easy.”
Real professionalism and expertise gave her confidence she’d never had before.
Stress-Free Payments
“I never had any stress — even when we weren’t sure how insurance would move forward with some of these claims.”
She always felt protected: “I knew I was going to get paid.”
A Path Back to Her Mission
Arrow handled the denials, follow-ups, submissions, and payer management — so she didn’t have to.
Impact
After working with Arrow, the change was immediate and dramatic.
75% Reduction in Billing Time
“Arrow has reduced my time outside the office managing billing by at least 75%.”
Hannah now spends evenings off — not fighting with insurance portals.
Confidence & Peace of Mind
She no longer wonders if claims will go through or if she’ll get paid.
Arrow ensures every claim is handled, appealed, and resolved.
Continuity of Care
Arrow made it possible for her to continue accepting insurance — expanding patient access at a time when fewer clinicians are doing so.
“Arrow allows me to accept insurance by making it easy — which gives more people access to mental health care.”
Practice Growth & Sustainability
With billing off her plate, Hannah can now:
See more patients
Grow her practice
Spend her time where it matters: in session, not in spreadsheets
Looking Ahead
With Arrow as her RCM partner, Hannah has built a practice grounded in stability, predictability, and patient access. She no longer has to choose between quality care and administrative survival.
What began as a billing fix became a foundation for long-term growth — and a more sustainable career.
Unlock Predictable, Modern Revenue Cycle Performance
Arrow is the AI Operating System for RCM teams — built to help healthcare organizations get paid faster, reduce administrative work, and grow with confidence.
Unlock Predictable, Modern Revenue Cycle Performance
Arrow is the AI Operating System for RCM teams — built to help healthcare organizations get paid faster, reduce administrative work, and grow with confidence.
Unlock Predictable, Modern Revenue Cycle Performance
Arrow is the AI Operating System for RCM teams — built to help healthcare organizations get paid faster, reduce administrative work, and grow with confidence.